Company C reached out to IT Easy Co early on a Saturday morning, reporting suspicions that their ERP hosting server had been compromised by a ransomware attack. IT Easy Co engineers promptly verified the issue and, upon receiving approval from Company C for the estimated recovery costs, were on-site within three hours.
The first step taken by the IT Easy Co team was to locate the latest ERP database backup and retrieve any uninfected data from the compromised server. After securing confirmation from Company C, the engineers reformatted the hosting server and collaborated with ERP vendors to restore the service. The total downtime endured by Company C was approximately 5 hours, with a loss of two days’ production records, which were later manually reconstructed by Company C’s staff.
Fortunately, due to the swift and effective response, Company C avoided paying a ransom, which could have amounted to millions, and did not lose any client orders. Following this incident, Company C entered into a long-term agreement with IT Easy Co for ongoing support, management, and data protection services. Since then, IT Easy Co has successfully defended Company C from multiple cybersecurity threats, ensuring no further damage has occurred.
